Telness Tech
The automated digital telco enabler.
Chief Customer Officer
Want to be part of the awesome Telness Tech team on our mission to make telecom a joyful experience for everyone?
Telness Tech is a rising star in the teltech space and has made a big mark in the telecoms industry since its launch in 2021. The company provides SaaS-based telecom services to MVNOs, MNOs and other telco companies that want to excel in customer happiness while reducing OPEX and enhancing innovation capacity in a highly competitive market. The company already has several customers running on its platform, launching over 11 MVNO brands last fall and establishing an international presence.
Do you want to shape a completely new category in the telecoms space globally? This is a great possibility to be part of a quickly growing scaleup where you can impact a whole industry with innovative solutions and business models.
As a result of our rapid growth, we are now expanding our management team with a Chief Customer Officer to ensure that our existing customers (mobile operators) get onboarded and grow their business in the best way possible.
Customer Success – the basic principle on a revenue share model is that we don’t earn money unless the customer is selling the product to their customers (both new sales and upsell) and that the churn is low. It is our responsibility to ensure that our customers understand the product functionality and its unique selling points and that they are successful in providing the product to the end-user (everything from marketing, sales to onboarding of the end user).
Support – once the customer is up and running, they need to be able to get support on a regular basis, both technical and commercial. In Telness Tech we provide both 2nd and 3rd (tech) line support to our customers.
Your responsibilities include:
- The P&L and customer experience for existing customers
- Overall responsibility and management of the Customer team, including Customer Success Management and Support.
- Be an active part of the Telness Tech management team, bringing experience and customer knowledge to the company
- Create and execute on detailed strategies and plans for a target experience for existing customers, including;
- Onboarding, launch planning and sales training with partners
- Internal processes and competences to best deliver and support our product and services
- Quality assurance and efficiency in customer relations and support
- Create and execute on detailed strategies and plans together with existing partners on how to increase end user sales, including;
- Analyse current sales performance and pain points
- Work with partner management to anchor improvement points, ideas and activities
- Segment focus offices and plans for these offices and salespeople
- Implement and follow up on the set plan and targets monthly
- Provide world class support to our customers within several different brands and solve deeper technical issues as well as more difficult problems regarding our technology
- Responsibility to document and structure roadmap requirements from partners to be handed over to the product department
- Taking the customers “view” and have their voice internally take the customers perspective on things
What we look for
- Someone who want to be part of an exciting journey and create world class experiences!
- Technical depth and commercial understanding
- Great project management skills
- Proactive, one step ahead in terms of seeing what needs to be done
- Ability to help teams to achieve their goals (leadership experience)
- High work moral and capacity
- At least 10 years of work experience (we don’t want a freshman for his role)
- Fluent in English
- Need to be able to travel
- Experience from B2B2C
- Experience in the telecom industry, preferably within BSS
- Experience from working with standard project management and CS tools
- International experience
- Entrepreneurial mindset. Not afraid to digging in 🙂
We offer a supportive working environment with the possibility to work remotely although we have an office in Stockholm where we meet at least once a month. The employment is full-time, starting immediately. Recruitment takes place on an ongoing basis. For more information about the position, please contact Daniel Grette. We look forward to receiving your application!
About Telness Tech and the holding company
Since the launch of Telness Tech the company (NCG) has closed an 8.5m Euro Series A round, been listed on the Digital Top 50, acquired several customers on its Automated Digital Telco (ADT) platform and started its internationalization journey to become the leaders in #teltech globally.
Today, the company group consists of roughly 50 people and growing. It’s a versatile team with various interests and personalities, but we share the common traits of curiosity and authenticity. We value transparency and work actively with equality as well as customer and employee happiness. We believe that a passionate and diversified team is the foundation for success and to create the conditions for you to grow together with us!
We look forward to receiving your application!
Does this position feel like a perfect fit for you?
Does this sound interesting – or do you think you have a friend who matches the role? Apply today (or send us your tip).
Type of employment: Full time
Location: Stockholm / Remote. Our office is located at Kungsgatan 60, Stockholm.
Start: Asap.
Last application date: We receive applications on an ongoing basis.
To apply for this job email your details to Daniel@ooakrelations.se
