Zendesk has raised $60 million (€46.4m) in financing led by Redpoint Ventures, and is joined by Index Ventures, GGV Capital, Goldman Sachs, Silicon Valley Bank, Charles River Ventures, Benchmark Capital and Matrix Parnters. In an interview with TechCrunch, CEO Mikkel Svane said the new round will be used for continuing international expansion and preparing the company for an IPO.
The Danish company calls itself is “the epicenter of a customer service revolution,” with more than 15,000 organizations worldwide using Zendesk to support customer relationships. Notable tech customers include Hulu, Yammer, Tumblr, and Groupon.
Zendesk provides a modern platform with a VOIP system, as well as Facebook and Twitter integration, as well as customer satisfaction ratings and analytics.
Svane tells TechCrunch:
“Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service,” said Zendesk founder and CEO Mikkel Svane. “Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers. Today’s consumers expect ubiquitous, real-time customer service that is transparent and authentic. And companies are remodeling their customer relationships from being transactional-based to lifetime-value based.”
Svane will a speaker at the Arctic15.