A description of the digital service and the service provider. You should in a short and sweet manner describe the digital service in question and present a summary of your startup providing the service.
The customer’s right of use and its restrictions. Normally the user’s right of use is quite restricted meaning that the user has a non-exclusive right to use the service. Once the agreement is terminated, for example by deleting the user account, the right of use ceases.
Service levels. If the service is divided into different service levels, the levels should be defined and explained. This should include descriptions of the creation of user accounts and the usability of the different levels.
IPR matters. Said section should make it clear that the service provider is the sole owner of all the IP regarding the service. Moreover, the service provider shall have a royalty-free, worldwide, perpetual, non-exclusive and transferable right and license to use the content uploaded by the users. The service provider should also guarantee that the service does not infringe on any IPR owned by third parties.
The author of this blog post is Jon Hautamäki, a partner at Nordic Law.