Scrum Master (Lund)

    Stockholm IT Academy
    • Full Time
    • Lund

    Stockholm IT Academy

    On a Mission() { To shape 100 000 IT personnel of today and tomorrow To make dream like career in IT accessible to everyone }

    Salary Competitive

    We are looking for an experienced Scrum Master with experience from business process optimization. You will join the strategic program in Tetra Pak Services which develops the process for service operations optimization. The assignment is expected to 50% work load.

    As an organization Tetra Pak Services is on an agile transformation journey and the agile methodology is still new to the organization. They therefore need someone who can also support the new PO in the role and has experience from being a Scrum Master within business process optimization. We are not looking for a HW/SW product orientated Scrum master

    Project vision:

    • Improve and automate order fulfillment service product processes ​to simplify the way of working and increase productivity.

    Case of change:

    • Deliver value added process and productivity gains to Tetra Pak internal end users and improve customer experience​

    Value:

    • Simplified and aligned process will allow service transformation implementation​
    • Automation will reduce workload and improve quality of transactional data​
    • Faster and better customer service and support​

    Success criteria:

    • Automation rate in percentage and value​
    • The number of Customer Experience surveys triggered​

    Start: 2022.09.01 or ASAP

    Duration: 2023.01.31 with extension possibility

    Hours per week: 20

    Workload: 50%

    Travels: No or very limited

    Language: ENG

    Remote work: No or very limited

    To apply for this job email your details to hej@sita.eu.com