Pre sales engineer/Customer support

Department Customer Success    Locations Videoly HQ    Remote status Hybrid Remote

Here’s what you will be doing:

• consulting customers and sales managers on implementation and usage of our products
• architecting and building solution integrations with customer’s platform
• configuring the accounts for customers and prospects
• assisting the onboarding, being proactive in ensuring the value the customers get
• communicating and solving product issues together with the Development team
• responding to ad-hoc issues, customer problems or wishes
• working with the database and logs to understand, evaluate and respond to possible issues
• acting as a medium in communication between Commercial and Development teams
• using your superpower in applying programming skills for developing additional features or internal toolset

What are we working with:

• Node.js, TypeScript, Ruby
• Ember.js, Angular
• HTML, CSS, XPath
• MongoDB, MySQL

We’re expecting that you are:

• Fluent in English and Russian
• Willing to help others and respond to questions
• Understand the development processes
• Familiar with the basics of web-development (HTML, CSS)
• Able to read and understand JavaScript code
• Ready to perform basic operations with SQL/NoSQL databases
• Interested towards e-commerce and SaaS business
• Attentive to little details and are ready to dive deep into the context
• Having good analytical skills — customers in e-commerce are eager to operate with the data
• A person of can-do attitude and are willing to learn a lot in a short time

Benefits**:**

• Competitive salary
• Mobile phone benefit and paid home internet connection
• Reimbursement of expenses for professional books and courses related to work
• Reimbursement of expenses related to visiting conferences and professional events
• Partial compensation for English language courses costs (60%)
• Friendly environment

Remote status: fully remote or in Helsinki HQ