Pre sales engineer/Customer support

  • Freelance
  • Helsinki


Our growing product team is looking for a Pre Sales Engineer who will take the ownership over a technical assistance of our customers and internal teams, as well as participate in product development.

Department Customer Success    Locations Videoly HQ    Remote status Hybrid Remote

Here’s what you will be doing:

  • consulting customers and sales managers on implementation and usage of our products
  • architecting and building solution integrations with customer’s platform
  • configuring the accounts for customers and prospects
  • assisting the onboarding, being proactive in ensuring the value the customers get
  • communicating and solving product issues together with the Development team
  • responding to ad-hoc issues, customer problems or wishes
  • working with the database and logs to understand, evaluate and respond to possible issues
  • acting as a medium in communication between Commercial and Development teams
  • using your superpower in applying programming skills for developing additional features or internal toolset

What are we working with:

  • Node.js, TypeScript, Ruby
  • Ember.js, Angular
  • HTML, CSS, XPath
  • MongoDB, MySQL

We’re expecting that you are:

  • Fluent in English and Russian
  • Willing to help others and respond to questions
  • Understand the development processes
  • Familiar with the basics of web-development (HTML, CSS)
  • Able to read and understand JavaScript code
  • Ready to perform basic operations with SQL/NoSQL databases
  • Interested towards e-commerce and SaaS business
  • Attentive to little details and are ready to dive deep into the context
  • Having good analytical skills — customers in e-commerce are eager to operate with the data
  • A person of can-do attitude and are willing to learn a lot in a short time


  • Competitive salary
  • Mobile phone benefit and paid home internet connection
  • Reimbursement of expenses for professional books and courses related to work
  • Reimbursement of expenses related to visiting conferences and professional events
  • Partial compensation for English language courses costs (60%)
  • Friendly environment

Remote status: fully remote or in Helsinki HQ

To apply for this job please visit