IT Ops Specialist

Rokoko

Rokoko

Rokoko is a tech startup with offices in the heart of Copenhagen, San Francisco and Athens. We are a happy mixed bunch of creatives, tech nerds, world-class software and hardware engineers, 3D artists, business people, one philosopher, one idealist, thousands of sensors, and a co-founder who only wants to sit on orange chairs. Our vision is to crush the barriers of animation and interactive storytelling. We imagine a world where Rokoko enables anyone and everyone to breathe life to their creative ideas, where imagination is unshackled from technical complexities and the steep learning curves of animation. We're building creative tools for the storytellers of tomorrow.

Location Copenhagen

Position Full-time

Salary Competitive

Rokoko’s offering unlocks the talent of millions of emerging creators that need fast, easy, and affordable animation tools.

Our tools are designed for independent creators whilst being adopted by some of the world’s largest animation studios, like Netflix, Sony, or Disney.

From the heart of Copenhagen, where it began, to our colleagues back in Athens and all the way across the USA, we all echo Rokoko’s calling – to empower the storytellers of tomorrow.

None of this would be possible without the humans behind Rokoko.

Creative, driven, and passionate about what we do, every day we stand by our mission and we’re looking for talented teammates that can join us to build creative tools within art, entertainment, film, research, education, or health.

We collaborate with top-tier game, film, AR/VR, and VFX producers as well as thousands of creators that make unique content.

Dare to join us too, we’d love to have you.

What’s the role about

You would be based in our Copenhagen HQ, however, you will also be in charge of ensuring a great tech experience both on-site and remote for all Rokoko locations. Be ready to meet a diverse workforce and take on challenges across different locations.

Your mission as our IT Ops Specialist will be to grow and mature an IT infrastructure that is the foundation to every Rokoko’s employee daily work and creativity. You will be reporting directly to our COO and closely working with our People & Product Team. With this role, you’ll have a strong say in framing and growing the IT department. Right off the bat, this role will require a broad and open approach from your side – one day you’ll be the roll-up one’s sleeves type, while other days might require you to come up with new solutions and concepts in response to the challenges we have.

The past year has been incredible for Rokoko, and you have the opportunity to now join and cultivate an IT department in the most exciting scale-up phase.

We hope you’ll take the chance to embark with us on this journey and we’re keen to grow together with you while learning the ins and outs of the IT world.

What you’ll be doing

  • Create and maintain our technical documentation of IT systems and processes and be the single point of contact for all Rokoko employees.
  • Set up, manage, and troubleshoot the technology systems that Rokoko uses to maintain computer and software networks in proper shape.
  • Define, install and update the company hardware and software as required, whilst establishing employee hardware packages in a cost-efficient way.
  • Diagnose connectivity or data access problems, answering questions about hardware or software to our new and existing employees.
  • Ensure that everything hardware and software, as well as networks and servers, work seamlessly.
  • Build and maintain a system where data is securely stored and easily accessible.
  • Manage the entire IT infrastructure of Rokoko across all locations.
  • Identify issues and come up with appropriate improvements for our hardware or software systems.
  • Taking ownership when it comes to information security practices and procedures that will protect our organization from intrusion.
  • Together with the People Team make sure that our newcomers have everything they need throughout their onboarding journey and troubleshoot any computer problems.

We’re keen to meet someone that…

  • Has a Bachelor’s Degree in Computer Science or Engineering or related field with a minimum experience of 3 years in a similar role. Our ideal candidate has 5 years of previous experience in a technical support role and is familiar with a range of software and hardware.
  • Has strong analytical and technical skills. Is a core problem solver and is no stranger to the latest trends in the security and IT field.
  • Has excellent knowledge of hardware and software configuration for servers, networks, computers, and peripherals.
  • Possess effective time management skills necessary to plan and complete daily tasks but also long-term initiatives in an autonomous way. Our new colleague will be taking ownership in anticipating and reporting the cost of replacing or updating our hardware and fully handling asset management for all offices and locations.
  • Has a strong eye for detail and excellent prioritization skills. Stands out with a technical and logical thought process.
  • Possess excellent customer service skills and is able to guide and explain in easy language everything that they rock at technically speaking.
  • We would be absolutely thrilled if you have experience in a similar scaling startup and have a strong inclination or passion for the industry we work for.

Rokoko perks and benefits

  • Work with an international team of 70+ talented individuals and a rare opportunity to work with professional motion capture/or other ESP.
  • Fantastic office location, catered lunch scheme, healthy snacks and beverages, and #coffee breaks.
  • 25 days of paid holiday(annual) and 5 optional(unpaid)
  • Optional healthcare insurance and pension scheme.
  • Work-life balance – we want you to win both at work and in life.
  • Quarterly education fund program.
  • Company fun runs – we love sporty outdoor activities from casual runs to marathons.
  • Regular social gatherings, both in person and digitally.
  • A quite unique opportunity to join Rokoko at the most exciting scale-up phase. We offer a steep learning curve and an ambitious work environment.

Why you would love working with Rokoko

2021 was an unprecedented year for us at Rokoko.

We’ve grown across teams and have welcomed 50+ talented people among our teams.

We’ve launched a new generation of the industry’s favorite mocap suit, the Smartsuit Pro II.

We’ve seen first-hand our mission to make motion capture widely accessible demonstrated in the many works of our talented community, using our tools as a vessel to push boundaries of digital artistry.

Let’s make 2022 even greater, together.

How to really catch our eye

We take the recruitment process seriously. That’s because we care a lot about who are we about to work with. We hope that matters equally to you.

We respect everyone’s time and do our best to optimize and streamline our recruitment process depending on circumstances or roles. However, we put all our heart and time to find the next gem that will join the team.

Hoping this caught your interest enough, we look forward to receiving your application in English, together with your strong motivation in any shape or form – be creative, we value that. A lot.

When and how to expect to hear from us

We know how seeking your next gig works – sometimes you’ll apply and never hear back. We’ve all been there.

While we can’t send tailored feedback to every candidate, please be aware that we’re so grateful for you taking the time and the courage to put yourself out there. It means the world to us that you believe we’re worth checking your profile. We screen all applications thoroughly and reach out to the ones we find most suitable while all candidates get feedback once we have reached a decision.

We do value transparency a lot here, so here’s a confession – we are aware the recruitment and selection process can be inherently subjective to various circumstances or specific role requirements. We do our absolute best to reach a decision piece by piece and as fast as we can and we sincerely appreciate your patience in this process.

And if the time was not right for us now, for whatever reason, let’s try one more time. We hope our paths will cross again.

Keep an eye on us, as we’re growing pretty quickly and quite remarkably.

Rokoko is an equal opportunity employer, therefore we do not select candidates based on sex or gender identity, mental disability or physical disability, religion, age, national origin or ethnicity, sexual orientation, marital status, veteran status, or parental status.

At Rokoko, we breathe diversity and creativity. Whatever your path or background is, however you express or identify yourself, join us and let’s get things in motion.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea Get your caffeine fix to get you started and keep you going.
Near public transit Easy access and treehugger friendly workplace.
Social gatherings Social gatherings and games; hang out with your colleagues.
Skill development We want to take you from good to great.
Maternity / paternity leave Kids are the future, go spend time with them.
Central office Your local office is your anchor point, thus, we placed it centrally at your convenience.
Work life balance Carve out time for your kids, friends and personal cider projects.
Free office snacks Peckish after lunch? We got your back with soft drinks, treats and fruit.
Free friday beers Friday is something special, let’s enjoy a beer together.
Pension plan We take care of you, even when you are old and wrinkly.
Paid holiday Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Working at Rokoko

Rokoko is a tech startup with offices in the heart of Copenhagen, San Francisco and Athens. We are a happy mixed bunch of creatives, tech nerds, world-class software and hardware engineers, 3D artists, business people, one philosopher, one idealist, thousands of sensors, and a co-founder who only wants to sit on orange chairs. Our vision is to crush the barriers of animation and interactive storytelling. We imagine a world where Rokoko enables anyone and everyone to breathe life to their creative ideas, where imagination is unshackled from technical complexities and the steep learning curves of animation. We’re building creative tools for the storytellers of tomorrow.

To apply for this job email your details to jobs@rokoko.com