Farmer Success Specialist -Intern / Student (Polish Speaking)

Agreena

Agreena

Join our mission to make farming sustainable. We believe that if you want change, it has to be good for business. Agreena provides solutions to farmers that drive both environmental and financial sustainability.

Description

As more and more farmers across Europe are trusting Agreena and joining our Carbon Programme, we’re expanding our Customer Success team with dynamic, resourceful and purpose-driven CS experts! We are therefore looking for a Farmer Success Specialist to create long-term, trusting relationships with our customers.

As a Farmer Success Specialist, your role will be to oversee a portfolio of customers on our platform, actively seek new subscriptions opportunities across our user base and support our yearly Carbon cycle. You will therefore have to have frequent contacts with farmers and landowners, to support them in setting up their fields for the upcoming harvest year, supporting them in building their profiles and strategies and guiding new potential subscribers into joining the programme.

In this role, you will liaise with cross-functional internal teams (including Support, Carbon and Product Development departments) to improve the entire customer experience.

Responsibilities

  • Serve as the lead point of contact for all customer account management matters
  • Organise and support the harvest year cycle through validation of new users, contracting, reporting on farmer activities and issuing the certificates
  • Build and maintain strong, long-lasting client relationships
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Contacting and convincing new potential users to join the programme
  • Reinforce the support activities by answering to customer requests and claims

Requirements

  • Currently doing masters in, Economic, business or similar and looking for long term student work or internship
  • Proven work experience as a Customer Success Specialist or relevant role in a SaaS startup/scaleup setting
  • Knowledge or experience in the agribusiness industry, sustainability or carbon science
  • Excellent listening and presentation abilities, with strong verbal and written communication skills
  • Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Excellent listening and presentation abilities, with strong verbal and written communication skills
  • Fluent in Polish and English

Benefits

We’re a “young’ish” team with a modern working style – so although our HQ is in Nyhavn, Copenhagen, we’re digital at heart, and therefore our team is located all over Europe with 18+ nationalities.

This role is a part time permanent role based at our centrally located office at Copenhagen. We offer a favourable work environment, with opportunities for learning and growing. We’re trusting you with your own time management, relying on your work being fun and exciting to keep you motivated. We believe in giving our people lots of responsibility, and we encourage new thinking.

About Agreena

With a mission to drive environmental and economic sustainability for agriculture, Agreena is a young, Danish founded, and well-funded company with mission-driven professionals in all seats. We are here to help farmers by providing tools, services and incentives to undergo radical transitions towards sustainable practices. Our technology platform both contains a marketplace helping farmers optimize the price of their products, and the latest AgreenaCarbon – our Carbon Payment Programme to help farmers fund their transition and optimize how cropland is managed.

To apply for this job please visit apply.workable.com.