Customer Success Management

Barma
  • Internship
  • Aarhus

Barma

Barma is a small and fast-growing innovative company. Our business model is to create a revolutionary digital learning concept delivered on a digital learning platform. The company works with development and distribution of e-learning material, with a specific focus on the hospitality industry.

Location Aarhus
Position Internship
Salary Unpaid
Barma is looking for an intern to join our CSM team, which is located at the company’s headquarters in Aarhus. The internship period is adapted to the company and your needs. As an intern, you will be part of the CSM team, where you need to help build and maintain a profitable relationship with key customers.

You will be involved in developing strategies for retaining current customers and onboarding new customers. You will help to fulfil the overall goal of creating lasting relationships between customers and the company. During your internship, you will be required to work with other team members with years of experience within your work area. Who will offer you knowledge and guidance for specific cases in addition to your freedom of developing professional and personal skills on your own?

The majority of Barma are former graduates, and therefore we know the importance of feedback and focus on learning objectives for your internship. You should be prepared to work in a fast-paced team environment and will finish the internship having gained broad experience in various aspects of CSM.

What to expect from Your Internship?

In your internship, your work assignments will primarily relate to CSM. The list below contains some of the work areas you will potentially work on in your internship. The detailed specification of work tasks is designed in a dialogue between you and Barma so that both your and our interests are met.

  • Building and maintaining profitable relationships with key customers.
  • Meeting with managers in the organization to plan strategically.
  • Help new customers get onboarded for the learning platform.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Help current customers with their challenges with the learning platform.
  • Conducting business reviews using CSM tools.
  • Knowing your competition and strategizing accordingly.

We are looking for an intern who possesses most of the following qualifications:

● Ability to multitask and take initiative.

● A proactive and can-do attitude.

● Ability to take direction and absorb information quickly.

● You love working performance-based and strive to achieve your goals.

● Being eloquent.

● Socially minded. Barma is looking for an intern to join our CSM team, which is located at the company’s

About Barma

Barma is a small and fast-growing innovative company. Our business model is to create a revolutionary digital learning concept delivered on a digital learning platform. The company works with the development and distribution of e-learning material, with a specific focus on the hospitality industry.

We help the industry to be able to train its staff through industry-relevant e-learning. Among others, we collaborate with HORESTA and a large number of customers, where we offer e-learning that intends to create a competence increase for their employees. We at Barma ensure a structured onboarding, so you can get into the work tasks as easily and quickly as possible. We have had quite a few interns over time, which has helped us develop our approach to good onboarding.

At Barma, we as an organization have a strong focus on employee well-being and thus actively focus on creating a positive working environment. The corporate culture is, in addition to the professional dimension, characterized by the presence, mutual respect and a friendly tone. As part of the active effort in relation to creating a positive working environment, we prioritize joint social events such as communal dining, sports activities, cinema trips and Friday bar. The company is undergoing an internationalization process where both external communication and internal communication are transformed into English. Therefore, you can easily apply for an internship at Barma, if you can just speak and write English.

Barma makes extensive use of recruiting interns for permanent positions. During the period, we assess your professional development and your integration with permanent employees. If your potential matches the company, we may offer you a permanent position after the end of the internship period, or when you have completed your education.

If this sounds like something for you, you can send an application and CV below. If you have questions about the internship, do not hesitate to contact us.

Contact person: Anders Meldgaard Jepsen

For more information or questions please contact us.

To apply for this job email your details to anders@barma.dk