Customer Experience Representative

Ignite Procurement
  • Full Time
  • Oslo

Ignite Procurement

There's a better way to manage spend

Salary Competitive

Equity To be negotiated

Ignite Procurement’s mission is to make the B2B market efficient and transparent through our best-of-breed spend management solution. Ignite Procurement is a venture-backed SaaS start-up (with investors like SNÖ, Investinor) that has already been recognized as Top 50 to Watch in 2021 by SpendMatters, as well as the most promising and hottest start-ups by Norwegian Media in Finansavisen and Shifter. As we are experiencing increasing demand, we are seeking employees to join the digital procurement revolution.

Customer Experience is part of our great customer success team, which goal is to help customers achieve repeated impact with our spend management solution. Moreover, the role is integral in building a scalable support model, by expanding our support materials and solutions for effective communication with customers.

As Customer Experience Representative, you will

Provide first line of support: Own all customer communications and support issues from initial contact through to resolution. You’ll triage all inbound conversations, and escalate conversations to either product or customers success managers

Drive the expansion of our customer support materials by expanding our Help Center. This is a key initiative in the company – to move from a high to low touch model

Track key metrics and build reports for VP CS

Work in close collaboration with the different product teams to develop identify key improvement areas by leveraging first-hand experience with customers and the product

What we offer

An extremely talented environment with caring colleagues

Chance to join an early tech scale up with high growth ambitions

A transparent workplace with a flat structure to solve complex product and tech challenges

Modern and vibrant offices near Nationaltheatret, Oslo

Opportunity to buy stocks and take part in our success forward

Competitive salary and benefits like subsidized lunch, free gym, free snacks

Help with relocating to Norway, if necessary

To be successful, we believe you

Have ability to work independently and take ownership of a wide range of tasks

Thrive to work in a dynamic and flat organization, where the tasks change frequently to fit the requirements in the company

Possess great communication skills – oral and written

Have the ability to switch contexts rapidly and quickly react to things throughout your day

Are ambitious, eager and willing to learn, improve your skills, and grow alongside an exciting startup as we scale our customer operations

Other qualifications include

Minimum bachelor’s degree

Fluent in English and Norwegian – oral and written

Ignite Procurement is proud to be an equal opportunity workplace and can also offer great professional growth opportunities and competitive terms. We believe in talent, not the number of years in a certain position. We look forward to hearing from you!

For more information or questions please contact us.

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