Danish startup Fullview, a customer support platform has announced a $1.8 million pre-seed round, accelerating their efforts to redesign the entire experience. The funds will go towards product development and hiring, primarily engineers. The round was led by Cherry Ventures, along with Seedcamp. Founders from Pleo, Dixa, Unity, Pitch, and Juni also participated in the round.
According to a survey from Hubspot , 93% of customers surveyed have higher support expectations than ever before. As B2B SaaS becomes even more hyper-competitive, suppliers need to provide the best service possible in order to retain customers.
In an overcrowded marketplace, one of the fastest ways for a company to stand out amongst the competition is through impeccable customer service. But with the numbers quoted above, what’s a B2B to do?
Fullview founders Daniel Bakh and Dorin Tarau aim to help B2B businesses stand out from the competition through unparalleled customer service. The company is developing an API that integrates into existing web applications and allows customer service reps to offer an impeccable customer experience by being able to instantly access a user’s screen, have an in-app video call, or access multiuser screen control.
The company states that strict GDPR guideliens are being followed.
“Instead of looking at customer support as a cost center, SaaS leaders are starting to see support as the growth engine it really is,” says co-founder and CEO Daniel Bakh. “If you truly want to scale a SaaS business, revenue retention is an absolute must, and effective customer support is a critical component of that. You cannot grow your company with a leaky bucket.”
“With Fullview, Daniel and Dorin are redesigning the customer experience, taking customer support to new, better heights,” says Sophia Bendz, partner at Cherry Ventures. “We’re so excited to back this stellar team as they create a way for businesses to more impactfully interact with their customers in a seamless and interactive way. With Fullview, customers do not need to switch applications, but rather can solve problems with their support managers in already used and familiar interfaces.”