Team Lead Support

    Your Headway AS
    • Full Time
    • Oslo

    Your Headway AS

    Unlock the full potential in recruitment

    Salary Competitive

    Team Lead Support

    About

    We deliver Microsoft 365, networks and audiovisual solutions (digital meeting rooms, etc.) to the business market. We assist companies with the digitization of their business, and offer everything from tailor-made applications via standard productivity tools to equipping physical workplaces and meeting rooms. Since the beginning, we have challenged the market by being personal, competent, up-to-date and always doing the little extra for our customers to succeed. We have had over 50 per cent growth per year over several years, a growth we envisage will continue. Based on sustainability, costs, quality and ease of use, the products contribute positively to the customer’s business.

    Tasks:

    · Ensure good resource planning / management

    · Ensure that deliveries are of good quality and in accordance with applicable agreements and KPIs

    · Provide training and documentation

    · Ensure that cases are logged correctly and in a good way

    · Ensure an overview of ongoing cases and ensure that all cases are resolved as quickly as possible.

    · Contribute to the further development of the support department regarding routines and processes

    · Ensure that common threads and other incidents are addressed as quickly as possible

    · Assist in the first line if necessary:

    o Handling customer inquiries by telephone and e-mail.

    o Monitoring and administration of Bravo’s customers’ Microsoft 365 environments (Exchange, SharePoint, Teams, OneDrive, Intune, etc.)

    o User administration (Azure Active Directory)

    o Device management (PC/Mac/iOS/Android)

    o Liaison between the customer and our AV (Audio/Video) technicians

    Qualifications

    · Bachelor or equivalent. Experience can compensate for the requirement for education.

    · Good knowledge of Norwegian and English

    · Experience from previous support/helpdesk

    · Preferably management experience

    · Ability to take control when needed

    · Knowledge of the ITIL framework

    · Preferably relevant Microsoft or network certifications

    · Preferably experience from the IT industry

    · Experience with Microsoft 365 and audiovisual solutions is an advantage

    ·       Genuin interesse for IT

    Personal characteristics / Who are you?

    · Passionate about learning and further developing others

    · Service oriented, structured and independent

    · Willing to change, outgoing and sociable.

    · Can work independently, but also in a team

    · Has a “can do” and “yes” type of setting.

    Why This:

    We offers a dynamic and challenging work environment where you will have the opportunity to grow and develop both professionally and personally. We value our employees and offer competitive compensation packages and excellent development opportunities. As part of the team, you will be a significant contributor to our success story and help shape the future of digitisation in Norway.

    If you are ready to take the next step in your career and believe you have what it takes to join the We team, send us your application today!

    For more information or questions please contact us.

    To apply for this job email your details to Application@yourheadway.no